All Platforms | Macs | Windows
All Platforms
Versioning and Logging
Neither versioning nor logging will work correctly when you edit or upload files through the Mac Finder. Versioning will work correctly on a Mac only if you edit files locally and then upload new versions through the web interface. To the extent that Windows users may collaborate with Mac users, they also need to be aware of this problem. Editing a shared file through the Mac Finder will remove versioning and logging information. The problem occurs whether versioning or logging was set at the file or folder level. The documents themselves are not affected, but version histories and access logs will be lost. On the other hand, Mac users can look in the trash to find older, automatically deleted versions of files they have edited remotely.
File Type Confusion
In some cases, when you try to download files through the web interface, the server provides your browser with incorrect information about the type of file you are trying to access. As a result, the downloading process may launch an inappropriate application. In some cases it is sufficient to choose to save rather than to open the file you are downloading. Once you have the file on your own machine, you can open it with the correct application. In other cases, you may need to save the file onto your own computer as a zip file. Right- or control-click on the file to download and “Save to Zip File.”
Macs Only
Drag-and-drop fails for advanced upload with FireFox 3.5+
The advanced uploader generally allows you to select files either by browsing or by dragging and dropping them into the upload area that appears on the upload page. The drag-and-drop operation on a Mac will fail for FireFox 3.5 and higher. The work-around is to use the file-browsing approach as described on the upload page.
Windows Only
XYTHOS.EXE error
If you get this error:
Fatal Error
WFC CorruptedThen a second box that says:
XYTHOS.EXE – Application Error
The instruction at “0×10065626” referenced memory at “0×00000000”. The memory could not be read.
Try this fix:
Left click on My Computer – select Properties – Go to the Advanced Tab to the right and click on it – In the performance section ; click on advanced options – In the lower box you will see Virtual Memory – Increase the size ( 400 min and 2000 Max ) click on set – You will have to reboot your system -
You can try tweaking the numbers a little but this is where you would try to make the adjustment to eliminate the errors.
Internet Explorer 8
After navigating to WesFiles, you will need to choose Tools > Compatability View in order to use the site without frequent error messages.
Permissions on Xythos Drive
We have seen that setting permissions via the Xythos Drive will sometimes prevent revisions to permissions submitted via the web interface. As a general practice, we recommend using the web interface to manage permissions.
Vista Hotfix Needed to Use Web Folders
In order to use Web Folders with IE on Windows Vista, you may need to download a service pack as described here.
Xythos Drive on Vista
One of the default settings on Vista can interfere with the operation of the Xythos Drive. If you are having difficulty try this fix:
- Click Start > Run
- Type “secpol.msc.” in the Run field to go to Vista’s security policy system
- Click Go to: Local Policies > Security Options
- Find “Network Security: LAN Manager” authentication level
- Change the Setting from “Send NTLMv2 response only” to “Send LM & NTLM — use NTLMv2 session security if negotiated.”
- Close and run gpupdate /force
- Xythos Drive connects successfully.
64-bit Processing
Xythos has not yet released a version of the Xythos Drive for 64-bit Windows machines. The problems with 64-bit Web Folder have, however, been corrected, so that 64-bit users can use Web Folders as a very viable alternative to the Xythos Drive.